Website Legal & Service Policies

Effective Date: 25.08.2025

These policies govern your use of this website and engagement with all services provided by Home Alchemy, including consultations, digital styling, and all property staging services.

1. Privacy Policy

1.1 Personal Information Collected

Information collected may include:

Name, email, phone number, and property address

Property photographs provided for digital styling or staging services

Payment details for deposits or service fees

Other information voluntarily provided in connection with services

1.2 How Information is Collected

Information is collected when:

Making enquiries via website, email, or phone

Booking any of the following services:

Styling Consultation ,

Digital Styling,

Home Refresh Package, The Essentials Styling Package, The Premium Open Home Package,

Submitting property photographs

Subscribing to newsletters or updates

1.3 Purpose of Collection

Personal information is used to:

Provide and manage services

Communicate about bookings, projects, and updates

Process deposits, payments, and invoices

Send optional promotional communications

Comply with legal and regulatory obligations

1.4 Disclosure

Personal information may be shared with:

Service providers (IT, cloud storage, payment processors)

Professional advisors (e.g., accountants, insurers)

Government agencies if legally required

1.5 Storage & Security

Data is stored securely (digital and physical)

Access is restricted to authorised personnel

Unneeded information is securely destroyed or de-identified

1.6 Access & Correction

Clients may request access or correction of personal information by contacting hello@home-alchemy.com.au.

1.7 Marketing & Cookies

Marketing emails are sent only with consent; unsubscribe options are provided

Cookies may be used for analytics and website functionality

1.8 Complaints

Privacy concerns may be raised with Home Alchemy or the OAIC at www.oaic.gov.au

2. Website Disclaimer & Terms of Use

2.1 General Information

Website content is for general informational purposes and does not constitute professional advice.

2.2 Services Covered

Policies apply to:

Styling Consultation ,

Digital Styling,

Home Refresh Package, The Essentials Styling Package, The Premium Open Home Package

2.3 Digital Styling Services

Clients provide high-resolution photographs

Styled images are representations only; exact outcomes are not guaranteed

Minor variations in colour, proportions, or furniture placement are normal

2.4 Styling Consultations

Advice is guidance based on professional judgment

Clients are responsible for decisions made using advice provided

2.5 Home Refresh & Staging Services

Services enhance property presentation for sale or lease

Outcomes may vary depending on property size, condition, and client-provided access

Clients are responsible for property access, care of furnishings, and implementation of advice

2.6 Refundable Deposits

Home Refresh Package, The Essentials Styling Package, The Premium Open Home Package, require a refundable deposit to secure booking

Deposits are refundable under the conditions outlined in the Refunds & Service Guarantee Policy

2.7 Liability Limitations

To the maximum extent permitted by law, Home Alchemy is not liable for any loss, damage, or expense arising from the use of services or the website

ACL rights cannot be excluded

2.8 Intellectual Property

Website content, styled images, text, graphics, and logos are owned by Home Alchemy

Use is limited to personal or property marketing purposes only

Reproduction, commercial distribution, or modification without consent is prohibited

2.9 External Links & Website Use

Links to third-party sites are for convenience; Home Alchemy is not responsible for external content

Users must not use the website unlawfully, upload harmful content, or interfere with operations

2.10 Governing Law & Changes

Terms are governed by Tasmania, Australia law

Continued use constitutes acceptance of updates

3. Refunds, Returns & Service Guarantee Policy

3.1 Australian Consumer Law

Clients are entitled to remedies if services:

Have a major problem preventing use or satisfaction

Fail to meet acceptable quality or the agreed purpose

3.2 Services Covered

This policy applies to:

Styling Consultations (in-person or virtual),

Digital Styling,

Home Refresh Package, The Essentials Package, The Premium Open Home

3.3 Change of Mind

Refunds or credits are not available for change of mind once services have commenced

3.4 Client Responsibilities

Refunds may not apply if issues arise from:

Low-quality or unsuitable photographs

Failure to provide property access, information, or approvals

Changes in circumstances preventing service delivery

3.5 Digital Styling

Refunds only available for services failing to meet agreed standards or major problems under ACL

Minor variations in styled images are not grounds for refund

3.6 Styling Consultations

Fees are non-refundable once the session has occurred

Rescheduling requires at least 48 hours’ notice; failure to attend may forfeit the fee

3.7 Home Refresh & Staging Packages

A refundable deposit is required to secure the booking

Deposits are refunded if:

Cancellation occurs within the agreed timeframe prior to service commencement

Services cannot be delivered due to circumstances outside client control

Deposits are non-refundable if cancellation occurs after service has commenced or if terms of service are not met

Refunds for the remainder of service fees apply only where services fail to meet ACL guarantees

Clients are responsible for care of staged items during the engagement

3.8 Requesting a Refund

Requests must be submitted in writing to hello@home-alchemy.com.au, including:

Service details

Supporting information (photos, booking references)

4. Contact Information

Home Alchemy

Email: hello@home-alchemy.com.au

Phone: 0422644390